# Terms, Privacy & Cookies | Sell Successfully > Terms and conditions, privacy policy, and cookie policy for Sell Successfully - B2B sales consulting and AI sales automation based in Eindhoven, the Netherlands. Source: https://sellsuccessfully.io/terms-privacy/ ## Terms, Privacy & Cookies Last updated: November 2026 ## 1. Terms & Conditions These terms are a translation. If the English and Dutch versions differ, the [Dutch version](https://sellsuccessfully.io/nl/terms-privacy/) prevails. ### 1.1 Who we are Sell Successfully is a trade name of **Sell Successfully B.V.**, a Dutch private limited company with its registered seat in Eindhoven. - **Address:** Torenallee 62-22, 5617 BD Eindhoven, the Netherlands - **Chamber of Commerce (KvK):** 42207715 - **Director:** Wouter van de Velde - **Email:** [wouter@sellsuccessfully.io](mailto:wouter@sellsuccessfully.io) - **Phone:** [+31 6 19 31 55 83](tel:+31619315583) ### 1.2 When these terms apply These terms apply to all quotes, engagements and deliveries by Sell Successfully B.V. ("we") to business clients ("you"). We work for businesses and organisations only, not for consumers. Your purchasing or other terms do not apply unless agreed in writing. Deviations from these terms only apply when agreed in writing; email counts as writing. ### 1.3 Services and how an engagement starts Our services include the Revenue Leak Audit, the Complete Growth Strategy (one-time), the monthly GTM sprint and ongoing execution such as outbound and automation. Scope, timeline and price are set out in the quote or engagement confirmation. An engagement starts when you accept a quote in writing or digitally, or when we receive your payment. Stated timelines are targets, not strict deadlines, unless explicitly agreed otherwise. ### 1.4 Your cooperation You provide the information, access and accounts we need in time. Delays on your side move the timeline. You are responsible for the accuracy of what you provide and for the lawful use of your own customer and lead data. Where we process personal data on your behalf, we sign a data processing agreement on request. ### 1.5 Prices and payment - All prices exclude VAT unless stated otherwise. - The Revenue Leak Audit is paid in advance and is non-refundable once started. The fee is credited against a follow-up engagement. - For larger engagements you can cancel free of charge within 7 calendar days of signing. After that the agreed amount is due, unless we fail to perform. - Ongoing engagements are invoiced monthly in advance, with 30 days' notice unless agreed otherwise. - Invoices are due within 14 days. Late payment carries the Dutch statutory commercial interest (art. 6:119a Dutch Civil Code) plus extrajudicial collection costs. ### 1.6 Results guarantee If the quote or engagement confirmation sets a specific result and we do not reach it within the agreed period, we keep working at no extra cost until we do. The guarantee covers only results recorded that way in writing, and only if you provided the agreed cooperation. It does not entitle you to a refund or damages. ### 1.7 Liability We deliver advice and execution on a best-efforts basis. Outside section 1.6 we do not guarantee revenue growth or specific sales results: those also depend on your market, offer and team. - Our total liability is limited to the amount invoiced to you in the three months before the event that caused the damage. - We are not liable for indirect or consequential damage or lost profit. - We are not liable for actions by third-party platforms, such as LinkedIn account restrictions, blocks by email providers or changes to vendors' software. - A claim lapses unless reported to us in writing within 12 months of discovering the damage. - These limits do not apply to intent or wilful recklessness on our part. ### 1.8 Who owns what What we make specifically for you, such as copy, workflows, your CRM setup and your website, becomes yours once paid in full. We build it in your accounts and in your name. Our own methods, templates, tools and general know-how remain ours and we may keep using them. ### 1.9 Confidentiality and references We both keep each other's confidential information secret, also after the engagement ends. We may name your company and show our work as a reference unless you tell us not to. We only share figures anonymised or with your approval. ### 1.10 Ending the engagement Ongoing engagements can be ended with the agreed notice. Either party may end the engagement immediately if the other goes bankrupt or is granted a suspension of payments, or seriously fails to perform and does not remedy it within 14 days of a written notice. ### 1.11 Governing law Dutch law applies to all engagements. Disputes we cannot resolve together go to the competent court of the District Court of Oost-Brabant (Rechtbank Oost-Brabant). ## 2. Privacy Policy ### 2.1 Controller **Sell Successfully B.V.** Torenallee 62-22, 5617 BD Eindhoven, the Netherlands · KvK 42207715 Email: [wouter@sellsuccessfully.io](mailto:wouter@sellsuccessfully.io) · Phone: [+31 6 19 31 55 83](tel:+31619315583) ### 2.2 What we process and where it comes from - **From you:** what you enter in a form or the video audit (such as your website and email), what you email us or tell us on a call, and your billing details. - **From public business sources:** for business outreach we use the name, role, company, work email and LinkedIn profile of professionals, taken from LinkedIn, company websites and business data providers. - **About your visit:** only with your consent, see the cookie policy below. We do not process special categories of personal data, such as health data or political opinions. ### 2.3 Purposes and legal bases - **Answering your request and making your video audit:** at your request, as a step towards a possible engagement (Art. 6(1)(b) GDPR). - **Running and invoicing engagements:** performance of the contract and statutory retention duties (b and c). - **Business outreach:** legitimate interest (f). Every message lets you opt out, after which we never contact you again. - **Go-To-Monday newsletter:** consent (a), which you can withdraw any time via the unsubscribe link. - **Call recordings:** we sometimes record and transcribe video calls so nothing gets lost. We say so up front and you can always decline (f). - **Analytics and advertising:** only with your consent (a). We use AI models to analyse public company information and draft messages. No automated decision-making takes place that has legal effects on you or similarly significantly affects you. ### 2.4 Who we share data with We never sell or rent your data. We use processors for: - Hosting, security and forms: Cloudflare, Formspree - Database and internal communication: Supabase, Slack - Email and LinkedIn outreach: Smartlead, HeyReach, Unipile - CRM and scheduling: HubSpot, Cal.com - Call recording and transcription: Fireflies - AI models: Anthropic - Analytics and advertising, only with consent: Google Analytics, Microsoft Clarity, Meta ### 2.5 Transfers outside the EEA Some of these providers are based in the United States. Transfers rely on the EU-US Data Privacy Framework for certified providers, or on the European Commission's standard contractual clauses. ### 2.6 Retention - **Client data and accounting:** 7 years (statutory tax retention). - **Outreach data:** up to 2 years after the last contact. - **Opt-outs:** your email and profile stay on a suppression list so we never contact you again. - **Forms and video audits:** up to 1 year unless an engagement follows. - **Call recordings:** as long as the engagement needs them, then up to 2 years. - **Newsletter:** until you unsubscribe. ### 2.7 Security We take appropriate technical and organisational measures to protect your data. Only people who need the data for the work have access to it. ### 2.8 Your rights You have the right to access, correct, erase, restrict and port your data, and to object to processing based on legitimate interest, such as outreach. Email [wouter@sellsuccessfully.io](mailto:wouter@sellsuccessfully.io). We respond within one month and may ask you to confirm your identity. ### 2.9 Complaints Unhappy with how we handle your data? Tell us first and we will fix it. You can also lodge a complaint with the Dutch Data Protection Authority, the [Autoriteit Persoonsgegevens](https://www.autoriteitpersoonsgegevens.nl/en), or with the authority in your own EU country. ### 2.10 Changes We update this policy when the way we work changes. The date at the top of this page shows the latest update. ## 3. Cookie Policy ### 3.1 Without consent Only what the site needs to work and stay secure: - **Cloudflare (`__cf_bm`):** protection against bots and abuse, up to 30 minutes. - **Your cookie choice:** stored in your browser so we don't ask again. - **Language choice (`ss_lang`):** only when you switch language yourself, 1 year. - **Our own visitor counter:** counts page visits, scroll depth, forms and the ad you came from. No cookie, nothing stored on your device, no IP address kept. Fonts are served from our own server. Nothing is sent to Google when they load. ### 3.2 With consent - **Google Analytics 4** (`_ga`, 2 years): visitor statistics with anonymised IP. [Google privacy policy](https://policies.google.com/privacy) - **Microsoft Clarity** (`_clck`, 1 year; `_clsk`, 1 day): heatmaps and session recordings of clicks and scrolling. [Microsoft privacy statement](https://privacy.microsoft.com/privacystatement) - **Meta pixel** (`_fbp`, 3 months): measures which Facebook and Instagram ads lead to a visit or request, and can show you an ad from us. [Meta privacy policy](https://www.facebook.com/privacy/policy/) ### 3.3 Changing your choice Use Cookie settings, also at the bottom of every page, to withdraw or give consent at any time. You can also delete cookies in your browser. Questions about these terms or your privacy? Email [wouter@sellsuccessfully.io](mailto:wouter@sellsuccessfully.io) or call [+31 6 19 31 55 83](tel:+31619315583).